Refund policy

Return and Refund Policy:

The buyer may request a refund from nostalgiegamer.com following several conditions:

• If the delivery time exceeds thirty-five days from the date of shipment.
• If the parcel is shown as “lost in transit” in the tracking details. If it ends up arriving later, you can keep it without needing to return it.
• Within fifteen days or ninety days after delivery depending on the eligibility of the product. (15 days for products coming from Poland, Italy, Türkiye, Spain or France. 90 days for any other origin.)

Return requests must be made by e-mail to the following address: support@nostalgiegamer.com, within fifteen days or ninety days after delivery, depending on the eligibility of the product. (15 days for products coming from Poland, Italy, Türkiye, Spain or France. 90 days for any other origin.)

The first return for each order still within the protection period is free. For any other return request on the same order still under the protection period, the costs will be at least €3.50 or the current equivalent amount in the currency used during the transaction.

The buyer must wait to receive the return information by e-mail from nostalgiegamer.com in the form of a return label to be printed and attached in a visible and non-separable manner to the package.

The buyer must carefully package the product(s) to be returned and ensure that no personal effects are included in the package. The items in the package will indeed not be returned.

For more information, refer to the GCS of the site nostalgiegamer.com accessible from the “GCS” section.